cuan Platform Privacy Notice
This page describes what we collect when you use cuan and how we keep that data protected. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place wagers on Liga 1, Piala AFF, live-dealer games, or slot titles, we collect personal and transactional information. We use that information to operate the platform, verify your account, process payments, and comply with applicable law.
Our cuan platform processes your data in accordance with privacy standards applicable in our operating jurisdictions. This notice explains what data we collect, how we use it, who may access it, your rights over your data, and how to contact us with privacy concerns.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect and How We Use It
When you register a cuan account, we collect your email address, a password of your choice, and basic profile information. To verify your account before allowing withdrawals, we ask for a government-issued ID number and proof of address — such as a utility bill or rental agreement. We store these documents securely and use them only to confirm your identity and comply with anti-fraud and anti-money-laundering regulations.
When you make deposits on cuan, we collect transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, or bank account), the amount, and the timestamp. Our payment processors may collect additional data required by their own systems. When you place wagers on Liga 1, Piala AFF, Champions League, live-dealer games, slot games, or esports markets, we log your stakes, outcomes, and balance updates. We use this information to track your account activity, prevent fraud, and generate your transaction history.
Third-Party Processors and Data Sharing
Our cuan platform uses third-party processors to handle payments, account verification, and fraud prevention. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, those payment providers receive your transaction information directly. We do not resell your personal data to marketing companies or data brokers. However, we may disclose your data to law enforcement, government agencies, or courts if required by legal process or to prevent fraud or harm.
Our servers and databases may sit outside your jurisdiction. By using cuan, you acknowledge that your data may be processed in other countries and subject to different privacy laws. We undertake standard encryption and security measures to protect your data in transit and at rest, regardless of server location. If you have concerns about international data transfer, contact our support team through your Account Settings.
We at cuan believe transparency about how we handle your data builds trust with players across Jakarta, Surabaya, Bandung, and Medan.
Your Rights and Data Access on cuan
You have the right to request a copy of the personal data we hold about you on cuan. Submit a data access request through our support channels, and we will compile your data within one business day. The export includes your account details, verification documents, deposit and withdrawal history, all wagers placed, and game outcomes. You can use this export to port your data elsewhere or for your personal records.
You may also request that we correct inaccurate data in your cuan account — for example, if your profile email is misspelled or your address has changed. Contact support with the corrections you need, and we will update your account promptly. In limited circumstances, you may request deletion of your account and associated data; however, we may retain records as required by law for anti-fraud and financial compliance purposes.
Cookies and Tracking on cuan
Our cuan platform uses cookies to maintain your login session, remember your preferences, and track how you interact with our sportsbook and games. These are functional cookies — they help the platform work correctly. We also use analytics cookies to understand traffic patterns and identify technical issues. These do not track you personally; they aggregate data across many users.
We do not use tracking cookies to follow you across other websites. Your cuan account data remains within our platform. You can disable cookies in your browser settings, but this may affect your ability to log in or use certain cuan features. We do not set third-party cookies that track you for advertising purposes.
Your cuan Privacy Protections
- Encrypted data storage and transmission
- No resale to marketing companies
- Right to data access and correction
- Limited cookie use for core platform function
Privacy Limitations
- Data may be disclosed to law enforcement if required
- International data processing outside your jurisdiction
- Certain records retained for compliance purposes
Data Retention and Account Closure
We retain your personal data for as long as your cuan account is active and for a period afterward to comply with legal obligations. If you close your account, we retain transaction records and verification documents for anti-fraud, tax, and regulatory purposes — typically for seven years. Your account login credentials and profile information are deleted once your account closure is processed, unless we have a legal obligation to keep records.
If you request permanent account deletion, we process this within one business day. Deletion removes your ability to log in and access your account balance. Any remaining balance is paid to your original deposit method. We notify you when deletion is complete. However, as noted above, transaction records may be retained for compliance purposes and cannot be deleted on demand.
Policy Changes and Contact Information
We may update this privacy notice to reflect changes in our practices or legal requirements. When we make material changes, we notify you via email and by displaying a notice on the cuan platform. Your continued use of the platform after such notice constitutes acceptance of the updated policy. If you do not accept changes, you may close your account.
If you have questions about our privacy practices, how we use your data, or wish to exercise your rights, contact us through the support channels listed in your Account Settings. We respond to privacy inquiries within one business day. For data access requests or complex privacy matters, allow up to five business days. Our support team is available in English and local languages.
Summary: Privacy on cuan
Our cuan platform collects personal and transactional data to operate the service, verify accounts, process payments via DANA, e-wallet, mobile banking, local payment, and bank accounts, and comply with legal requirements. We encrypt your data, do not resell it to third parties, and offer you the right to access, correct, and in limited circumstances delete your data. We use cookies only for core platform function, not for tracking across other websites.
Your data may be processed on servers outside your jurisdiction and may be disclosed to law enforcement if required by legal process. We retain transaction records for compliance purposes even after account closure. You have the right to request a data export, update your profile, and close your account. Contact our support team through your Account Settings if you have privacy questions or wish to exercise your rights.
This privacy notice applies to cuan's operation in all supported jurisdictions. Services are available only where local law permits, and users are responsible for verifying their own legal eligibility to use our platform.